We collect information in the following ways:

1.1 Information You Provide to Us

This may include:

• Contact information: name, email address, phone number.

• Inquiry details: information shared through contact forms, booking requests, or emails.

• Service-related information: details voluntarily provided when engaging with supportive sessions, consultations, or team-care sessions.

• Payment information: when you make a purchase from us on this website, we use Squarespace as our commerce platform. Squarespace makes use of Stripe, a third-party service provider, to power automated tax calculations. We may collect information like your billing and shipping address, details relating to your purchase (for example, Product Tax Codes for the items purchased), and your name. Stripe may also receive personal information and process it in accordance their privacy policies.

• Customer testimonials: Testimonials are shared on our website and social media accounts, which may contain personal information such as your name, job title, and place of employment. We obtain consent via email prior to posting sharing testimonial.

We do not collect or store any sensitive personal information unless it is voluntarily provided by you as part of service inquiries.

1.2 Information Collected Automatically

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

• IP address

• Browser type and version

• Pages viewed and time spent

• General location (city/regional level)

• Website usage analytics (see Section 6)

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their privacy policy.

We use your information to:

• Respond to inquiries or service requests

• Provide services you have requested

• Communicate updates, resources, or scheduling information

• Improve website performance and user experience

• Maintain internal records and analytics

• Ensure safety, security, and compliance with legal requirements

We do not sell or share your personal information with third parties for marketing purposes.

We may share information only in these limited circumstances:

3.1 Service Providers

We use third-party tools for:

• Scheduling mutual times (Google Calendar via Google Workspace)

• Email communication (Google Mail via Google Workspace)

These providers only receive the information necessary to perform their functions and are required to protect your data. Learn more about Google's privacy policy.

3.2 Legal Requirements

We may disclose information if required to comply with:

• Laws, regulations, or legal processes

• Safety obligations or concerns

Your information is stored securely on Squarespace's servers, and Squarespace employs measures to safeguard your information. However, no online system is fully risk-free, and we cannot guarantee absolute security.

You have the right to:

• Access your personal information

• Request corrections

• Request deletion of your information

• Withdraw consent for communications

• Ask how your information has been used or shared

To exercise these rights, contact us at care@compassionatecreatures.ca

‍This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. You can adjust cookies through the banner that opens when you first enter the webpage, or through your browser settings, though some features of the website may not function properly.

• These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

• These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

This website collects personal information to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Our website contains links to external sites or resources. We are not responsible for the privacy practices or content of those external websites.

We may update this policy occasionally. The “Last updated” date at the top will reflect any changes. Continued use of the website indicates acceptance of the updated terms.

If you have questions, concerns, or feedback about this Privacy Policy, contact us at: care@compassionatecreatures.ca